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Reputation Timing Matters
I have had China on my mind lately. Weber Shandwick just announced the launch of a new specialty called Emergent China. It advises China-based multinationals and their CEOs on strategic expansion into...
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The High Cost of Reputation Loss
I was pleased to be alerted to a copy of Reputation Review 2012 by Rory Knight, chairman of Oxford Metrica. Years ago I used some of their research in my book on CEOs and particularly on how CEOs can...
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Crisis Lessons to Chew On
Lessons on dealing with a crisis are always helpful, especially when your company’s reputation is in jeopardy. I found this list particularly worthwhile because it was written by Sallie Krawcheck, one...
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Plan to recover reputation
I was eager to read JPMorgan Chase CEO Jamie Dimon’s Letter to Shareholders this year. Considering the London Whale episode of the past year, I thought his Letter would be revealing. He clearly did not...
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reputation exposed
Reputation matters and has grown in importance to companies and their leaders. In a recent article in ABA Banking Journal on the banking industry’s reputation, the topic of intangibles came up that I...
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Risky business for CEOs
A new McKinsey survey among board members reports that members acknowledge knowing little about risk. Nearly three in ten (29%) say their boards have limited or no understanding of the risks their...
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Reputation Resilience
Reputation resilience is a topic I often think about because it should be on all leaders’ minds. How can I build the most resilient culture so that we can withstand a crisis that risks our hard fought...
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Reputation risk, repair & recovery strategies
It has been a crazy few weeks — traveling to Berlin, San Francisco and Istanbul. But I am back in the USA. So here are a few observations about things I’ve read and learned that I wanted to share: 1....
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Repairing trust and reputation
I wanted to read the chapter in Trust Inc. by Linda Locke on “Trust, Emotion and Corporate Reputation.” I bought the book because Barbara Brooks Kimmel has done such a terrific job building Trust...
View ArticleLicense to Commit Ill
A new study is out that shows that companies that engage in socially responsible behavior are also more likely to engage in socially irresponsible behavior. And the research found this to be fairly...
View ArticleReputation damaging close calls
Always good practice to learn from crises or disasters. If they have to happen and tragedy occurs, at least we can try to apply lessons from them going forward. Crises, disasters or issues are sure to...
View ArticleA Reputation Recovery
The title of the article says it all, “Sailing through a scandal.” Rupert Murdoch and his empire have turned the corner on reputation recovery. As you recall, News Corp was engulfed in scandal over the...
View Article2015 Risks
Allianz issues an annual risk report and it is fascinating to see how risk changes so suddenly. The top risks according to 500 risk managers and corporate insurance experts in 47 countries are business...
View ArticleHow management impacts recovery in mass fatality disasters
Like many people, I’ve been following the Lufthansa crisis non-stop as more information continues to surface. A recent article in Quartz on the horrific tragedy reminded me of the excellent work that...
View ArticleReputation risk is here to stay
It has been awhile. I was curious to see how mentions of “reputation risk” had changed, if at all, in the global top tier media since the year before. Every year we conduct a Factiva search of the term...
View ArticleReputation damage tops the lists of fears
The Global Risk Management Survey by AON is out for 2015. I always look forward to learning what is keeping 1,400 global risk management professionals up at night. This year, damage to...
View ArticleGuardrails for CEO Activists
Is CEO activism the wave of the future? Salesforce CEO Marc Benifoff thinks so. Benioff believes that CEOs as a group are becoming more socially and politically active. “[T]here is a third [political]...
View ArticleTaming one’s inner incivility
I have been really bad about blogging. I was on vacation and then returned to a week of chaotic and intense report writing and analysis. I barely know what the weather was this past week but I have a...
View ArticleCxOs Predicting the Future
Here’s a positive look at thought leadership. Thought leadership always fascinates me because everyone is a thought leader today (or at least they think they are). In an amazingly robust study by IBM...
View ArticleA View from the CEO World
Social purpose has become fully ingrained in business. A new 2016 report (this is their 19th) from PwC among 1,409 CEOs in 83 countries was unveiled at Davos and found that 76% of CEOs define business...
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